Refund policy

Return and Refund Policy for Prayer and Artifacts.

At Prayer and Artifacts, we take pride in offering handcrafted devotional items of exceptional quality. We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, please review our return and refund policy below:

Returns:

 * Eligibility: We accept returns on most items within 15 days of the delivery date.

 * Condition: Items must be returned in their original condition, unworn, unused, and with all original tags and packaging.

 * Exceptions:

   * Custom Orders:  Custom-made or personalized items may not be eligible for return unless there is a defect in craftsmanship.

   * Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.

 * Return Process:

   * Contact Us:  Initiate a return by contacting us at info@prayerandartifacts.com with your order number and reason for return.

   * Return Authorization: We will provide you with a return authorization number and instructions on how to ship the item back to us.

   * Shipping Costs:  Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

   * Inspection:  Returned items will be inspected upon arrival. Once the return is approved, we will process your refund.

Refunds:

 * Refund Method: Refunds will be issued to the original payment method used for the purchase.

 * Refund Timing:  Please allow 10-15 business days for the refund to be processed after the returned item is received and inspected. 

 * Shipping Costs:  Original shipping costs are non-refundable unless the return is due to a defect or error on our part.

Exchanges:

 * Availability: We offer exchanges for items of equal or lesser value, subject to availability.

 * Exchange Process:  Please follow the same return process as outlined above and indicate that you would like an exchange. You will need to cover the shipping costs for the new item.

Damaged or Defective Items:

 * Notification:  Please contact us immediately if you receive a damaged or defective item.

 * Documentation:  Provide photos or videos of the damage or defect.

 * Resolution:  We will arrange for a replacement or a full refund, including shipping costs, for damaged or defective items.

Contact Us:

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at info@prayerandartifacts.com